Last Updated: June 2026

At Soothing Seconds, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. By using our website or placing an order, you agree to the terms of this policy.

1. Who We Are

Soothing Seconds is a personalized keepsake studio based in India.

 Website: soothingseconds.store

2. What Information We Collect

We collect information only when necessary. This includes:

When you place an order:

• Full name
• Email address
• Phone number
• Delivery address
• Photos submitted for personalization
• Payment transaction reference (not your card details)

When you browse our website:

• Basic technical data such as browser type, device type, and pages visited (collected automatically by our hosting server)

When you contact us:

• Your name, email address, and any information you choose to share with us
• We do not use Google Analytics, Facebook Pixel, or any third-party tracking tools.

3. How We Use Your Information

We use your information only for the following purposes:

• To process and fulfill your order
• To contact you regarding your order status, delivery, or any issues
• To send your invoice and order confirmation by email
• To improve our website and customer experience
• To comply with legal obligations

We do not use your personal data for advertising or marketing without your explicit consent.

4. Photos You Submit

Photos submitted for personalization are used solely to produce your ordered product. We do not store, share, or use your photos for any other purpose. Photos may be deleted from our systems after your order is fulfilled.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only with:

• Razorpay — our payment processor, to handle transactions securely
• Courier and delivery partners — to ship your order to your address
• Legal authorities — only if required by law

All third parties we work with are required to handle your data securely and only for the purpose stated.

6. Payment Security

All payments are processed securely through Razorpay. We never see, store, or have access to your credit or debit card details. Please refer to Razorpay’s privacy policy for details on how they handle your payment data.

7. Cookies

Our website may use basic cookies to ensure it functions properly for example, to remember items in your cart. We do not use cookies for advertising or tracking purposes.

You can disable cookies in your browser settings at any time, though this may affect how the website functions.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill your order and comply with legal requirements. Order records may be kept for up to 3 years for accounting and legal purposes.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for any optional data use at any time

10. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites such as Razorpay or our social media pages. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the updated date at the top of this page. We encourage you to review this page periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

•  Phone: +91-7218934206
• Website: soothingseconds.store